Automotive BDC Agent

Why This Role?

Join a well-established Ford & Mazda Dealership in Blacksburg, VA where the Business Development Center (BDC) plays a critical role in driving appointments, customer experience, and dealership growth.  If you enjoy talking to people, working towards goals and being rewarded for performance, this is a great opportunity.

What You'll Do:

• Handle inbound and outbound calls, text messages, emails and digital leads.
  


• Set and Confirm Sales and Service Appointments.
  


• Follow-up with customers using proven dealership processes.


• Provide accurate information on vehicles, incentives and services.


• Update and manage leads in the CRM.


• Work Closely with Sales Managers, Advisors and the BDC team to ensure a smooth customer hand-off.

Schedule:

• Full-Time Position


• Set Schedule with Rotating Saturdays


• Limited evenings (No Late-Night Shifts)

Pay Plan (Realistic & Performance-Based)

• 
  Entry Level: $30,000 - $40,000


• 
  Solid Performer: $40,000 - $55,000


• 
  Top Performers: $60,000+   (Top Performers consistently earn above the base through monthly incentives.)

What We're Looking For:

• Strong communication and customer service skills.


• Comfortable on the phone and with computers.


• Ability to multitask and manage time effectively.


• Sales, Call Center, or Automotive Experience is a plus ---- not required.
  


• Coachable, dependable, and goal-oriented mindset.

Benefits:

• Health Insurance


• Empower 401K Plan Options


• Employee Discounts on Vehicles and Services.


• Paid Training and Ongoing Coaching

Career Growth:

This role offers clear paths into:

• Sales


• BDC Leadership


• Management Roles within the Dealership.

Apply Today:

If you're ready to start or grow a career in automotive with a team that values performance, accountability, and development, apply now.  We're excited to meet motivated candidates who want to win.