Automotive BDC Call Center Representative

White's Auto Mall 

Description of the role:

The Automotive Service BDC Call Center Representative is responsible for managing incoming and outgoing service calls in a professional and efficient manner. They will provide outstanding customer service and assist with generating service leads for the dealership.

Responsibilities:

• Respond to customer inquiries through phone, email, and online channels in a timely and professional manner


• Engage with customers to understand their needs and provide information about available vehicles


• Set up appointments for vehicle service, repairs & maintenance


• Meet or exceed performance goals set by the dealership


• Follow up with potential customers to generate appointments 


• Maintain accurate customer records in the CRM system


• Provide outstanding customer service and resolve any issues or concerns


• Adhere to dealership's customer service and communication standards


• Collaborate with parts & service teams to ensure a smooth and efficient customer experience

Requirements:

• Prior experience in a sales, service department or customer service role


• Excellent communication and interpersonal skills


• Strong phone etiquette and active listening skills


• Knowledge of automotive industry and vehicle features


• Ability to work well in a fast-paced environment


• Proficient in using CRM software and Microsoft Office


• High school diploma or equivalent

Benefits:

• $17 Hourly + Commission


• Opportunity for commission-based earnings


• Comprehensive Benefits: Medical, dental, vision, life insurance, EAP, and 401K with company match


• Paid Vacation, Personal Days, and Holidays


• Employee Discounts on vehicles, parts, and service


• Career growth and development opportunities


• White Family Foundation Scholarship Program: Up to $5000 per year for employee's children.

About the Company:

White's Auto Mall is a reputable dealership located in HOPKINSVILLE, Kentucky. We are committed to providing exceptional service to our customers and maintaining a positive work environment for our employees. As a family-owned business, we value teamwork, integrity, and continuous improvement.

EEOC Statement:
White's Auto Mall is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.