Automotive BDC Receptionist

Automotive BDC (Business Development Center) Receptionist - Full Time

DePaula Chevrolet is looking for a Receptionist for our Business Development Center.  This receptionist is the first point of contact for customers, providing exceptional customer service while supporting the dealership's sales and service department.  This entry-level position is ideal for individuals with strong communication and organizational skills who are looking to begin a career in the automotive industry with opportunities for advancement.

Responsibilities:

• Answer and direct incoming telephone calls to the appropriate departments or team members.


• Schedule and confirm sales and service appointments.


• Make outbound calls to customers for appointment reminders, retention campaigns, follow-up , and customer satisfaction.


• Take accurate messages and ensure timely delivery to appropriate personnel.


• Maintain customer information and appointment records in dealership management system(DMS).


• Provide basic information regarding dealership products, services, and hours of operation.


• Assist with administrative tasks and other duties assigned.

Qualifications:

• High school diploma or equivalent.


• Excellent verbal and written communication skills.


• Professional phone etiquette and customer service skills.


• Strong organizational and multitasking abilities.


• Basic computer knowledge.


• Ability to work in fast-paced environment.


• Positive attitude, dependable and team-oriented.


• Previous customer service or receptionist experience is helpful but not required.

Benefits:

• Medical, Dental and Vision Insurance.


• Life Insurance.


• 401 (K) with company match.


• Paid Holidays.


• Vacation & Sick PTO.


• Employee discounts.


• Advancement Opportunities.

Compensation:

• $17.00 to $18.00 an hour.


• Weekly pay.

About the Company:

DePaula Chevrolet is a premier automotive dealership located in Albany, NY.  We pride ourselves on delivering exceptional customer service and quality vehicles.  Our team is committed to creating a welcoming environment for our customers and employees alike, making us a trusted name in community of automotive sales and service.