Automotive Customer Service Advisors

Service Advisor

Preferred Ford

Preferred Ford is seeking an experienced Service Advisor to join our growing, customer-focused service department. This role is ideal for a motivated professional who understands dealership operations, excels in customer communication, and thrives in a fast-paced environment.

Position Overview

The Service Advisor serves as the primary liaison between customers and the service department. You will be responsible for creating a positive service experience, driving repair order value, and ensuring work is completed accurately and efficiently.

Key Responsibilities

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  Greet customers promptly and professionally

  
  


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  Write accurate and detailed repair orders

  
  


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  Recommend maintenance and repair services based on vehicle condition and manufacturer guidelines

  
  


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  Communicate effectively with technicians regarding diagnostics and repair status

  
  


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  Provide clear updates to customers throughout the repair process

  
  


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  Review completed work and invoices with customers

  
  


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  Maintain high CSI standards and customer retention

  
  


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  Follow dealership processes and compliance requirements

  
  

Required Qualifications

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  Prior experience as a Service Advisor in a dealership environment (required)

  
  


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  Strong sales, communication, and organizational skills

  
  


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  Ability to manage multiple repair orders simultaneously

  
  


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  Proven track record of customer satisfaction and performance metrics

  
  


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  Professional appearance and demeanor

  
  

Preferred Qualifications (Plus)

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  Experience using Dealertrack

  
  


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  Experience using X-Time

  
  


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  Ford dealership experience is a strong plus

  
  

What We Offer

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  Competitive compensation plan (commission and/or performance-based)

  
  


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  Stable, high-volume service department

  
  


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  Supportive management and team-oriented culture

  
  


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  Ongoing training and development opportunities

  
  


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  Full benefits package (medical, dental, vision, PTO, and more)

  
  

How to Apply

Qualified candidates are encouraged to apply with a resume or work history detailing dealership service experience.