H

Automotive Dealership Service Dispatcher

salary Salary :

$55,000 - 75,000 yearly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Automotive Dealership Service Dispatcher



Coordinate work flow between our customers, service advisors and technicians:



  • Workload Distribution: Assign repair orders to technicians based on their specific skill level (e.g., Master vs. Entry-level), current availability, and the priority of the repair.

  • Workflow Management: Monitor the real-time progress of all active repair orders to ensure "promise times" (completion deadlines) are met.

  • Inter-Departmental Liaison: Coordinate with the Parts Department to ensure necessary components are available and with Service Advisors to update them on job statuses or changes in cost estimates.

  • Quality Control & Compliance: Review completed repair orders for accuracy and ensure technicians follow warranty procedures and time-tracking protocols (e.g., flag time).

  • Administrative Duties: Maintain accurate records of repair logs, manage shop scheduling software, and open/close repair orders as needed


Skills and Qualifications:



  • Technical Knowledge: A strong understanding of automotive terminology and repair processes is essential; some shops prefer candidates with experience as a former technician.

  • Software Proficiency: Experience with Dealer Management Systems (DMS) such as Reynolds & Reynolds or CDK is highly preferred.

  • Communication: Must be able to relay clear, concise instructions to technicians while maintaining professional contact with advisors and management.

  • Multitasking: The ability to handle high-pressure situations and adjust schedules on the fly for emergency walk-ins or unexpected delays.


Benefits:
       *   $55,000 to 75,000 per year based on experience
       *   Health & Life Insurance
       *   8 Paid Holidays
       *   Vacation & Paid Sick Leave
       *   401K retirement plan




Original job Automotive Dealership Service Dispatcher posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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