Automotive Dealership Shop Dispatcher

Are You a Talented Automotive Shop Dispatcher With a Knack for Maximizing Technician Productivity?

Want to Work for a Growing Monmouth County Auto Group?

Circle BMW Would Like to Speak with YOU!

Circle BMW, part of the Circle Motor Group family of dealerships, has an opening for a Dispatcher. This role plans, coordinates, and controls the flow of repair and maintenance work through the Service Department to maximize technician productivity, workshop efficiency, repair quality, and customer satisfaction. 

What You Will Do:

• Coordinate and dispatch repair orders (ROs) to technicians based on skill level, training certifications, workload, and repair requirements.


• Monitor and manage the daily workflow of the service department to ensure efficient utilization of technicians, equipment, and shop resources.


• Work closely with the Shop Foreman to prioritize work, address shop capacity concerns, and maintain balanced technician productivity.


• Collaborate with the Warranty Supervisor to ensure warranty repairs are properly documented, coded, and completed in compliance with BMW warranty policies and procedures.


• Review repair orders for accuracy and completeness before assigning or closing work.


• Ensure labor operations and repair times are assigned fairly and appropriately based on manufacturer labor guides and dealership standards.


• Maintain consistent communication with Service Advisors regarding repair status, delays, parts availability, and estimated completion times.


• Ensure regular repair order updates are provided to Service Advisors to support proactive customer communication.


• Coordinate with Parts Department personnel to minimize repair delays and ensure parts availability for scheduled work.


• Monitor repair progress and proactively address bottlenecks that may impact shop efficiency or customer delivery commitments.


• Maintain a route sheet or electronic workflow tracking system for all customer vehicles, including customer-pay, warranty, internal, new vehicle, and used vehicle repairs.


• Verify that assigned technicians possess the required training, certifications, and qualifications to perform repairs safely and correctly.


• Help maintain high levels of technician productivity, efficiency, and quality workmanship.


• Support Service Management in achieving departmental goals for customer satisfaction, productivity, cycle time, and profitability.


• Ensure completed repairs meet BMW dealership quality standards prior to vehicle delivery.


• Assist with workload balancing and scheduling to maximize shop capacity and minimize vehicle downtime.


• Promote a safe, organized, and professional work environment within the service department.

What do we offer?

• Medical, Dental and Vision Coverage + Health & Dependent Care FSAs


• 401(k) with Employer Contribution


• Company Paid Life Insurance


• Paid Time Off


• Pet Insurance


• Wellness programs


• Opportunity for Advancement

CMG is an equal opportunity employer and a drug-free workplace. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.