Job Description

Position: Automotive Front Counter Assistant
Company: Major Automotive
Job Type: Full-time
Pay: $44,275 – $56,988 Annually
Location: Plano, TX
Hours: Monday – Friday | No Weekends

About the Position

Major Automotive, a fast-growing independent automotive repair shop in Downtown Plano, is seeking a personable, highly organized, and detail-oriented Front Counter Assistant to support our Lead Service Advisor and daily front-office operations.

This is an excellent opportunity for someone looking to enter the automotive service industry and develop into a professional Service Advisor.

You'll work side by side with our Lead Advisor, welcoming customers, building meaningful relationships, coordinating vehicle check-ins and check-outs, creating repair orders, and organizing technicians recommendations.

We're looking for someone who genuinely enjoys people, takes pride in organization, and understands that every customer interaction is an opportunity to build trust.

Your role is to deliver an exceptional customer experience while keeping our front-counter operations organized, allowing our Lead Advisor to focus on repair recommendations and sales.

No prior Service Advisor experience is required, but definitely a bonus. We'll provide the training and tools to help you succeed.

Compensation & Benefits

• $44,275 – $56,988 Annual Pay
• Monday – Friday — No Weekends
• Health, Dental & Vision Insurance
• Paid Vacation & Holidays
• Paid Training and Career Development
• ASE Certification Reimbursement
• Employee Discounts on Parts and Labor
• Opportunity to Advance into a Service Advisor Position
• Professional, Family-Owned Work Environment

Responsibilities

• Welcome customers and create a friendly, professional first impression
• Build genuine relationships with customers through conversation, active listening, and personalized service
• Manage customer check-ins and check-outs, ensuring a seamless experience
• Ask thoughtful questions to understand customer concerns, expectations, and vehicle needs
• Create and maintain accurate repair orders (ROs)
• Build and organize Digital Vehicle Inspections (DVIs) using technician findings
• Ensure inspection photos, notes, and recommendations are properly documented
• Assist the Lead Advisor with estimates, repair order preparation, and administrative tasks
• Maintain accurate customer information, vehicle records, and service history
• Keep repair orders organized and ensure nothing falls through the cracks
• Assist with customer payments, invoices, and coordinating Uber shuttle service
• Communicate effectively with technicians, customers, and management
• Maintain a clean, organized, and professional front-counter environment

Requirements

• Strong interpersonal skills and a genuine passion for helping people
• Exceptional organization and attention to detail
• Excellent communication and active listening skills
• Comfortable working with computers and learning new software
• Ability to multitask and prioritize in a fast-paced environment
• Professional appearance and positive attitude
• Dependable, punctual, and accountable
• Strong reading, writing, and documentation skills
• No ego — must be coachable and willing to learn

Preferred but Not Required:

• Previous automotive repair shop or dealership experience
• Familiarity with repair orders, vehicle inspections, or automotive terminology
• Experience with Tekmetric or similar shop management software
• Bilingual in English and Spanish

Our Ideal Candidate

You're someone who genuinely enjoys connecting with people while keeping everything organized behind the scenes.

You remember customers' names, ask thoughtful questions, and make people feel welcomed and valued. You're naturally attentive to details, take initiative, and enjoy helping your team succeed.

You can balance friendly customer conversations with accurate documentation and administrative responsibilities.

Most importantly, you're positive, dependable, teachable, and motivated to grow.

Ready to Join Major Automotive?

If you're looking for an opportunity to enter the automotive industry, develop valuable skills, and build a long-term career, Major Automotive wants to hear from you.

We're hiring candidates from Plano, Allen, McKinney, Frisco, Richardson, Garland, Carrollton, The Colony, and surrounding areas.

Apply today and grow your career with Major Automotive!