Automotive General Manager

Roles and Responsibilities:

• Daily Operations Management:
• Oversee daily shop operations including production and board meetings.
• Ensure that work is accurately dispatched and allocated to technicians.
• Financial Oversight:
• Conduct weekly flags and semi-monthly payroll processing.
• Review and write job estimates, manage jobs, and handle warranties and VIP accounts.
• Close job files, ensuring profitability and accuracy of repair orders.
• Shop Maintenance:
• Maintain cleanliness and organization of the shop and lot.
• Ensure all repairs, facilities, and equipment meet established quality standards.
• Quality Control:
• Implement quality control protocols to ensure all work meets company standards.
• Conduct customer follow-ups and review surveys/online feedback to uphold high satisfaction levels.
• If the advisor is not available to do a final walk around of the vehicle with the customer, the manager should do so.
• Employee Management:
• Conduct weekly one-on-one meetings with employees to discuss performance and address any issues.
• Collaborate with the District Manager (DM) on recruiting, hiring, and conducting employee reviews.
• Growth and Development:
• Work with the DM to maximize shop capacity through effective marketing, scheduling, and cultivating work sources, including insurance Direct Repair Program (DRP) performance.
• Drive initiatives to grow the shop and enhance operational efficiency.
• Expectations:
• Maintain a high standard of operational excellence and accountability among team members.
• Foster a collaborative and productive work environment.
• Commit to continuous improvement in processes and customer satisfaction.

Benefits (the good stuff!):

• A fantastic work culture with leadership support
• Health, dental, and vision insurance
• 401(k) plan with company match
• Christmas club program with company match
• Company-paid life insurance and long-term disability
• Short-term disability
• Critical illness and accident coverage
• Employee Assistance Program
• Paid time off
• Paid holidays

• We are proud to be an Equal Opportunity Employer and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.