Crown Automotive Group has an immediate need for an Automotive Group Parts Director to lead the parts departments in all of our locations.
- A MINIMUM of FIVE YEARS automotive dealership parts experience is required!
- Multi-location automotive dealership parts management is preferred.
Additional Skills, Knowledge and Abilities Include:
- Basic phone operation, typing, calculator and math skills.
- Knowledge and experience with MS Word and MS Excel. Ability to create spreadsheets in Excel.
- Ability to lead people and get results through others.
- Ability to organize and manage multiple priorities in multiple locations.
- Problem analysis and problem resolution at a functional and strategic level.
- Self-starter and self-directed.
- Attention to detail imperative.
- Able to handle stress and problems effectively and maintain a professional demeanor in all situations.
- Excellent interpersonal/communication skills and customer service skills – approachable, cheerful, helpful, etc
Maintains professional appearance and demeanor at all times.
Headquartered in St. Petersburg FL, Crown Automotive Group has been in business for 56 years! We are well-known as a dealership group with locations in FL, OH and TN - providing our customers with the utmost in automotive experience and our employees with a positive team environment in which to excel and grow.
If this sounds like the perfect fit for your experience and ambition, then apply today to join our team of professionals and drive your career forward at Crown Automotive Group!
Our Benefits Include:
Competitive pay
Medical, dental and vision insurance
Paid Time Off (PTO)
Short- and long-term disability coverage
Life insurance
Flexible spending accounts
401K w/ company match
The stability of an established company
Opportunity for growth and advancement
Opportunities to serve your community
Responsibilities Include:
- Forecasts goals and objectives for the departments and strives to meet them.
- Hires, trains, motivates, and monitors the performance of the parts department managers.
- Prepares and administers an annual operating budget for the parts departments.
- Maintains reporting systems required by general management and the factory.
- Attends managers meetings.
- Monitors the performance of the parts departments.
- Strives for harmony and teamwork within the departments and with all other departments.
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Trains parts managers in customer satisfaction and to set the example for other service personnel in customer satisfaction.
- Responsible for CSI.
- Sets goals with team(s).
- Develops advertising material.
- Determines staffing needs.
- Reviews group training needs with Department Managers semi-annually.
- Holds monthly department meetings.
- Holds daily operational meetings.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Fosters professional employee development and coordinates with department managers to determine need for advanced training.
- Maintains high-quality service and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Makes customer satisfaction a department priority, ensuring that parts personnel are courteous and respectful in their interaction with customers.
- Handles customer complaints immediately and according to dealership's guidelines.
- Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
- Develops dealership parts pricing plans and recommends to dealer or general manager.
- Works with parts and service managers to find ways to improve the overall profitability of the dealership.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Serves as liaison with factory representatives.
- Attends department meetings as requested.
- Responds to any safety issues reported to management.
- Complies with all policies as described in the “Crown Employee Handbook.”
- Other duties as needed.
Thank you for your interest in leading our Parts Departments!
EOE/DFWP
At Crown Automotive, our culture is defined by our unwavering commitment to being 'Employee Centric'. We prioritize the well-being, growth, and happiness of every member of our team, because we understand that our employees are the driving force behind our success. With a focus on transparency, collaboration, and respect, we foster an environment where every individual feels valued, supported, and empowered to thrive.
Join us and become part of a company culture where your voice is heard, your ideas are valued, and your potential is limitless.
We are an Equal Opportunity Employer and a Drug Free Workplace
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