Automotive Internet & BDC

About the Company

Team Chevrolet is a reputable automotive dealership specializing in new and used vehicle sales. Since our establishment, we have been committed to providing our customers with exceptional service and high-quality vehicles. Our team is passionate about our brand and dedicated to maintaining a positive and professional work environment. Join us and be part of a successful organization that values customer satisfaction and employee growth.

Description of the Role

Team Chevrolet is seeking a highly motivated and results-driven individual to join our team in our Business Development Center. As a Business Development Coordinator at Team Chevrolet, the position plays a crucial role in driving customer engagement, managing leads,and supporting the sales process within our dealership. 

Benefits

• 
  

  Competitive salary and bonuses ranging from $50,000.00 per year

  
  


• 
  

  401(k)

  
  


• 
  

  401(k) matching

  
  


• 
  

  Dental insurance

  
  


• 
  

  Employee discount

  
  


• 
  

  Health insurance

  
  


• 
  

  Vision insurance

  
  


• 
  

  Life insurance

  
  


• 
  

  Paid time off

  
  


• 
  

  Bonus Opportunities 

  
  

Responsibilities

• 
  

  Satisfies the transportation needs of vehicle purchasers.

  
  


• 
  

  Proactively reach out to potential customers to provide and gather relevant information and invite customers to the dealership

  
  


• 
  

  Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.

  
  


• 
  

  Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.

  
  


• 
  

  Gathering leads through various channels, such as phone calls, email campaigns, text/chat, and online inquiries

  
  


• 
  

  To ensure that leads are promptly following up and provided necessary information to move them through the sales funnel

  
  


• 
  

  Answer all inquiries, provide product information, schedule appointments, and address customer concerns

  
  


• 
  

  Utilizes dealership sales control and follow-up system.

  
  


• 
  

  Exhibits a high level of commitment to customer satisfaction.

  
  


• 
  

  Knows and understands the current federal, state, and local laws which govern retail automobile sales. Also maintains current knowledge regarding Chevrolet standards along with Team Chevrolet dealership expectations.

  
  


• 
  

  After the customer leaves the dealership, whether they purchased or not, the BDC center follows up to to ensure customer satisfaction and address any post visit concerns

  
  


• 
  

  Maintains high levels of customer service that are consistent with Team Chevrolet standards.

  
  


• 
  

  Consistently achieve the daily outbound call quota of 70 calls per day

  
  


• 
  

  Attending product and sales training courses as requested by sales manager.
  
  

  
  


• 
  

  Keeps updated of new products, features, accessories, etc., and their benefits to customers.

  
  


• 
  

  Maintaining active and productive customer engagement

  
  


• 
  

  Ensures that the sales manager has an opportunity to meet each customer.

  
  


• 
  

  Collaborate with your supervisor to assess daily appointments and identify potential areas where assistance maybe needed

  
  


• 
  

  Reach out to eligible customers who may qualify for special offers or promotions

  
  


• 
  

  Engage in constructive discussions with your supervisor, providing updates on daily activities and progress

  
  


• 
  

  Focus on scheduling appointments to meet the target of 4 appointments per day

  
  


• 
  

  Analyze lease end and renewal opportunities for customers

  
  


• 
  

  Reschedule canceled or missed appointments

  
  


• 
  

  Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

  
  


• 
  

  Maintains a prospect development system.

  
  


• 
  

  Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

  
  


• 
  

  Maintains professional appearance.
  
  

  
  

Requirements

• 
  

  High school diploma or one to three months related experience and/or training; or equivalent combination of education and experience.

  
  


• 
  

  Customer service experience required.

  
  


• Knowledge of computers is required


• 
  

  State of Nevada Sales License

  
  


• 
  

  State of Nevada Driver's License required.

  
  

Team Chevrolet is an equal opportunity employer. We value diversity and strive to create an inclusive and supportive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any prohibited attribute as required by applicable law.