Automotive Internet Leads Coordinator

Join the Spangler Subaru Family

At Spangler Subaru, we’re more than just a dealership—we’re a family. Proudly family-owned and operated since 1971, our business has grown across three generations with a strong commitment to our employees, our customers, and our community.

We believe that great people are the foundation of our success. That’s why we foster a supportive, team-oriented environment where your hard work is recognized, your growth is encouraged, and your career can thrive. Whether you're experienced in the automotive industry or looking to start a new path, we provide the tools, training, and culture to help you succeed.

If you’re motivated, customer-focused, and ready to be part of a trusted and respected dealership, we invite you to join our team and grow with us!

Job Title: Automotive Internet Leads Coordinator

Location: Spangler Subaru 

                  Johnstown, PA

Job Summary

Spangler Subaru is seeking a friendly, professional, and customer-focused Internet Leads Coordinator to serve as the first point of contact for online customers. This role is responsible for responding to internet inquiries, providing accurate information, and creating a positive, low-pressure experience that reflects Subaru’s commitment to trust, transparency, and customer satisfaction. The Internet Leads Coordinator plays a key role in building relationships and ensuring customers feel supported from their first interaction.

Compensation:

$45,000–$55,000 per year (base + commission)
Top performers have the potential to earn more based on results. 

Key Responsibilities

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  • Promptly respond to all inbound internet leads from the dealership website, third-party automotive sites, email, text, chat, and phone
  
  
  • Provide courteous, knowledgeable, and helpful responses to customer inquiries about vehicles, pricing, availability, financing, and dealership services
  
  
  • Build rapport with customers and understand their needs without high-pressure sales tactics
  
  
  • Schedule showroom visits, test drives, and appointments for the sales team
  
  
  • Maintain consistent follow-up with customers to ensure questions are answered and next steps are clear
  
  
  • Accurately document all customer interactions, notes, and appointment details in the CRM
  
  
  • Coordinate closely with sales, finance, and management teams to ensure smooth customer handoff
  
  
  • Uphold Spangler Subaru’s customer service standards and brand values in every interaction
  
  
  • Assist with handling online reviews, customer feedback, and basic post-visit follow-up as needed
  
  
  
  

Qualifications & Skills

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  • High school diploma or equivalent required
  
  
  • Previous experience in customer service, hospitality, call center, or automotive dealership preferred
  
  
  • Strong verbal and written communication skills with a friendly, professional tone
  
  
  • Comfortable handling phone calls, emails, and text communications throughout the day
  
  
  • Strong organizational skills and attention to detail
  
  
  • Ability to multitask and manage a high volume of inquiries in a fast-paced environment
  
  
  • Basic computer skills and experience with CRM systems preferred
  
  
  • Positive attitude, reliability, and strong work ethic
  
  
  
  

Preferred Attributes

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  • Passion for delivering excellent customer experiences
  
  
  • Familiarity with automotive terminology or willingness to learn
  
  
  • Team-oriented mindset with a customer-first approach
  
  
  • Ability to remain calm, empathetic, and professional in all situations
  
  
  
  

Schedule & Work Environment

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  • Dealership-based position with potential evening and weekend hours
  
  
  • Fast-paced, team-oriented environment focused on customer satisfaction
  
  
  
  

What We Offer

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  • Competitive pay with performance-based incentives
  
  
  • Medical with and HSA option, dental and vision benefits
    
    
    
    • Dealership paid Dental and Vision for Employee
    
    
    
    
  
  
  • Short Term Disability, Long Term Disability, Life Insurance and other supplemental benefits
    
    
    
    • Dealership paid STD, with option to purchase additional coverage
    
    
    
    
  
  
  • Paid Time Off
  
  
  • Paid Holidays
  
  
  • Retirement Plan, with a 2% match
  
  
  • Ongoing training and career development
  
  
  • Supportive, team-oriented work environment
  
  
  • Opportunities for advancement within the dealership
  
  
  • Flexible Schedule
  
  
  • Work Life Balance
  
  
  
  

Schedule

Full-time position, including evenings and weekends as needed

Apply Today!

Ready to drive your future forward with a dealership that values your growth? Let’s connect!

Call: 814-266-9794 ext. 216
Email: [email protected]
Visit: www.spanglersubaru.com

Spangler Subaru is an Equal Opportunity Employer. We welcome candidates from all backgrounds to apply.