Automotive Internet Manager

Berglund Luxury Roanoke is looking for a results-driven, customer-oriented person to join our team as the Internet Manager. We are part of Berglund Automotive, a well-established and reputable automotive group with 10 locations, representing 20 different automotive brands throughout Southwest and Central Virginia.  

Job Summary:

As the Internet Manager, you will play a key role in our dealership's success by managing our online presence, responding to internet leads, and ensuring a seamless online-to-showroom experience for our customers. You will be responsible for optimizing our online marketing efforts and implementing strategies to drive traffic to our website and showroom.

Benefits:

• Ongoing training and professional development.
• Career advancement opportunities.
• Paid time off.
• No work Sundays.
• Health, dental, vision, life, and disability benefits.
• 401(k) retirement plan.
• Employee discounts on vehicle purchases and service.
• A positive and collaborative work environment.

Key Responsibilities:

• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates, providing exceptional customer service.
• Establish follow-up schedule with sales appointments and with leads that are not ready to make an appointment or a no-show.
• Provide customers with initial product information & direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams, and dealership management.

Qualifications:

• Prior sales / customer service experience preferred.
• Prior luxury automotive experience is a plus.
• Excellent communication and customer service skills.
• Attention to detail and organizational skills.
• Strong computer & phone skills (Internet, MS Outlook, CRM).
• Professional.
• Strong work ethic.
• Minimum high school diploma or equivalent required.
• Valid driver's license and a clean driving record.

Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.