Automotive Lease Retention Concierge

The Ed Napleton Automotive Group is looking for our next Lease Retention Concierge. This is an exciting opportunity in a growing, fast-paced industry.

Located at Napleton Lexus of Wayzata, the Lease Retention Concierge will be curating sales opportunities from our lease retention software (Auto Alert) in addition to working with the service team to identify service guests that would be open to upgrading to a newer pre-owned vehicle or a new Lexus.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

What We Offer:

• Potential Pay Range of $50,000-$60,000 annually.


• Paid Training


• Growth and career path opportunities 


• Medical, Dental, Vision, 401K


• Paid vacation and sick time

• Discounts on products, services, and vehicles

Job Responsibilities:

• Ability to deliver a VIP experience to dealership’s loyalty customers to ensure repeat business


• Responsible for ensuring the dealership achieves and/or exceeds stated retention goals


• Ability to multi-task and work within multiple systems 


• Contact customers via phone, email and text to communicate lease/loan end information


• Continuous follow-up with retention customers from a minimum of 9 months prior to maturity to end of contract


• Tracks all guest contact and communicates outcomes with management team


• Utilizes knowledge of customer’s current vehicle ownership (vehicle type, monthly payment etc.) to provide end of term solutions to meet the customer need


• Ability to provide payment options (lease, loan and cash)


• Schedule appointments for pre-inspections and new vehicle test drives

Job Requirements:

• 1-year minimum experience in any role within automotive sales department


• Excellent verbal and written communication skills


• Strong Microsoft Office computer skills


• Ability to work independently and as part of a team in a fast-paced environment


• Strong organizational and time management skills


• Ability to read and comprehend rules, regulations, policies, and procedures.


• Willingness to undergo a background check and drug screen in accordance with local law/regulations


• 18+ years of age to comply with driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.