Automotive Operation Specialist - Philadelphia, PA

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Title:

Automotive Operation Specialist - Philadelphia, PA

Location:

PA, US

Date:

May 20, 2024
Title: Operations Specialist
Location: Philadelphia, PA, US
Job Type: Full-time with Benefits
Who We Are
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise.We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
MSX International is seeking an Operations Specialist who will be responsible for the professional delivery, installation and sustainment of MSX International Express Service prescribed solutions. The Operations Specialist is the lead liaison with FCSD Zone Manager.
What Your Day-to- Day Responsibilities Include
Specialist will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, attend regional FCSD Organization meetings quarterly, support launch and performance manager in planning meetings and Quick Lane launches, along with implementing plans to achieve regional objectives
Attend Annual Business Plan Meetings
Create and Work Quick Lane Action Plans
Conduct Repair Order Analysis as needed
Develop Quarterly Marketing Plan and Monitor Adherence
Ensure Scheduling of Quarterly Quick Lane Sales Events
Ensure current Quick Lane POS is updated and displayed
Work with Quick Lane Manager to conduct periodic Competitive Ad and Price Surveys
Review and approve Co-op claims
Work with Quick Lane on Search Engine Optimization and Landing Page Claiming
Monitor and motivate Quick Lane Contest and Incentive performance
Manage tire sales processes at each Quick Lane

Create and maintain Tire Screen
Assist with TIM Tool set-up and monitor
Conduct periodic inventory review and arrange for inventory swap as needed
Establish Good/Better/Best Lineup
Ensure adequate Tire Displays and current pricing (Indoor/Outdoor)

Conduct on-site training as needed

Ensure Quick Lane team completion of all required STARS courses
VCU Training (including inspection skills)
RIM and ¼ Time
Telephone Sales Skills
Customer Handling
Tire Sales Skills
Brake Sales Skills
Credit Card Solicitation Skills

Conduct operational review on every visit

Action Plan review
KPI and Sales Performance review
Op code usage and submission
Work Flow Processes
Service Times
VCU and Sales Skills

Provide visit summaries to Dealer, District Operations Manager and FCSD Region
Complete all administrative tasks in a timely manner
Run Quick Lane as needed
What you bring
Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes:
Will possess Aftermarket Experience; preferably Retail Tire Store Management experience
OEM dealer contact experience is a plus, as well as excellent verbal and written communication skills
This position requires proficiency with Microsoft Word, PowerPoint, Excel and Internet Explorer
Ability to leverage relationships to identify and sell the business case for change
Analyzing data from dealer financials and operational assessments to establish improvement action plans
Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
Demonstrated proficiency with PC applications in a Windows environment
Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales
Ability to influence the sales personnel and technicians in the training processes and monitoring the results
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Bachelor Degree (preferred)
WORK ENVIRONMENT
Have ability to equally accommodate working from home office or remote location
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Please note, MSXi did not provide any salary data for this position. If there is a salary range included in the posting the data was estimated by the job posting site and does not reflect our company's actual salary ranges. Actual starting salaries are determined based on job requirements and level of experience.
Apply NOW!!
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