Automotive Quick Lane Service Advisor

Capital Ford of Raleigh is seeking a highly motivated and customer-focused individual to join our team as an Automotive Quick Lane Service Advisor. As the first point of contact for customers utilizing our Quick Lane service, you will play a crucial role in ensuring a positive and efficient service experience. The ideal candidate should possess excellent communication skills, automotive knowledge, and a passion for delivering exceptional customer service.

Automotive Quick Lane Service Advisor Compensation & Benefits: 

• Competitive Pay  


• Health Insurance 


• PTO 


• 401(K) 

Automotive Quick Lane Service Advisor Responsibilities: 

• Greet customers in a friendly and professional manner


• Listen to customer concerns and questions regarding their vehicles


• Provide accurate and detailed information about Quick Lane services


• Perform vehicle inspections and recommend necessary services based on manufacturer guidelines and customer needs


• Schedule service appointments and manage the Quick Lane service queue efficiently


• Coordinate with technicians to ensure timely completion of services 


• Stay updated on the latest automotive technologies and Quick Lane service offerings


• Collaborate with other team members, including technicians and support staff, to ensure a seamless customer service experience


• Other duties assigned  

Automotive Quick Lane Service Advisor Requirements: 

• Previous experience in automotive service advisory role preferred


• Strong communication and interpersonal skills


• Knowledge of automotive systems and maintenance procedures


• Ability to multitask and work in a fast-paced environment


• Computer literacy, including familiarity with service management software


• Excellent problem-solving skills and attention to detail


• Ability to work flexible hours, including weekends


• Must be able to pass a pre-employment background check 

WE ARE CAPITAL! With 20 automotive and powersports franchises and over 1,500 employees, CAPITAL is more than a company – it’s a community. We combine a rich tradition of excellence with the forward-thinking culture of a family-owned business. We’re proud to support military personnel and veterans and are committed to your professional growth, innovation, and success.  Ready to accelerate your career? Join the Capital Automotive Group family today and become part of a team that’s driving innovation and delivering excellence every mile of the way!

At Capital Auto Group, we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.