Automotive Receptionist

Job Summary:
We are seeking for a full-time Automotive Receptionist at Shively Motors located in Shippensburg, Pennsylvania. Reporting to the Office  Manager, the Automotive Receptionist is responsible for providing essential customer service by welcoming and assisting customers, answering questions, providing information, and maintaining efficient customer area operations.

Compensation & Benefits:
Competitive salary will commensurate with experience and qualifications. Benefits package which includes health, dental, vision and life insurance, paid leave, 401K, and discounts on services.

Responsibilities:
• Greet customers in a friendly and professional manner when they enter the showroom
• Answer telephones, assess customer needs and answer questions regarding products or services
• Provide additional customer service support as needed throughout the dealership
• Handle cash transactions with customers
• Maintain up-to-date customer contact information in the customer database
• Process customer payments, generate receipts and receive payments
• Coordinate with other departments in the dealership on customer inquiries and requests
• Follow up on customer inquiries and requests in a timely manner
• Assist in maintaining the cleanliness and orderliness of the customer area

Requirements:
• High School Diploma or equivalent
• At least two years of prior receptionist, customer service, sales or administrative experience (preferred)
• Strong knowledge of customer service techniques including telephone etiquette, conflict resolution, and interpersonal skills
• Excellent organizational, multitasking and problem-solving abilities
• Detail-oriented with the ability to follow tasks through to completion
• Computer proficiency with MS Office Suite, and ability to learn dealership software
• Excellent verbal and written communication skills
• Must have valid driver’s license and be insurable

EEOC Statement:
Shively Motors is proud to be an equal opportunity employer. We do not discriminate on the basis of age, race, color, religion, sexual orientation, gender identity, national or ethnic origin, disability, veteran status or any other classification protected by applicable law. The company encourages and supports applications from individuals with diverse backgrounds.