Automotive Rental Agent

Capital Ford Charlotte is looking for a customer-focused, detail-driven Automotive Rental Agent to join our high-energy team! In this role, you’ll be the friendly face that helps our customers get on the road quickly and confidently. From coordinating rentals to ensuring vehicles are clean, ready, and reliable, you’ll play a key part in delivering the kind of first-class experience Capital is known for.

What You’ll Get

• Competitive pay


• Health insurance


• Paid Time Off (PTO)


• 401(k)

What You’ll Do

• Welcome customers warmly and guide them through the rental process


• Explain rental options, pricing, and add-on services with clarity and confidence


• Confirm vehicle availability and communicate rental policies and procedures


• Complete pre-rental inspections, documenting condition and ensuring each vehicle is spotless and road-ready


• Assist customers with luggage and vehicle features to ensure a smooth experience


• Process payments, finalize contracts, and issue receipts accurately


• Promote upgrades, protection packages, and other value-added services


• Support overall rental operations and jump in where needed to keep things running smoothly

What You’ll Bring

• Prior experience in customer service, hospitality, or automotive preferred


• Excellent communication skills and a genuine enthusiasm for helping people


• Comfort using computer systems and rental software


• Ability to handle challenges calmly in a fast-paced environment


• A proactive, adaptable attitude and team-first mindset


• Must pass pre-employment background screenings

WE ARE CAPITAL! With 20 automotive and powersports franchises and over 1,500 employees, CAPITAL is more than a company – it’s a community. We combine a rich tradition of excellence with the forward-thinking culture of a family-owned business. We’re proud to support military personnel and veterans and are committed to your professional growth, innovation, and success.  Ready to accelerate your career? Join the Capital Automotive Group family today and become part of a team that’s driving innovation and delivering excellence every mile of the way!

At Capital Auto Group, we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.