Automotive- Service Advisor

Description

LPK Chrysler Dodge Jeep Ram of Defiance is part of a successful dealership group- family owned and operated since 1966, with a great number of existing, long-term employees. Our mission has always been the same: to provide world class customer service, before and after each sale!

We believe that culture makes a difference, so we focus on building relationships with our employees, our customers, and our community.

What we offer:

• Generous compensation plan
• 'Degrees At Work' Program!
• Medical and Dental insurance
• 401(k) Retirement Plan with Company Match
• Christmas Club with Company Match
• Paid Vacation
• Paid Holidays
• State-of-the-art facilities and equipment

Responsibilities - Service Advisor:

• Schedule appointments with customers by phone and in-person
• Meet and greet customers
• Work with customers and technicians to identify required maintenance by using historical service data
• Advise customers on necessary and suggested services, as well as any current special promotions available
• Compute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customer
• Estimate the cost of mechanical, electric, or other repairs
• Enter itemized estimate on service order and explain estimate to the customer to gain their understanding of all services provided
• Determine progress of service orders and inform customers accordingly
• Address customer questions promptly
• On re-delivery of customer vehicle, check for cleanliness and to ensure that all service items have been completed
• Review results of customer satisfaction surveys with the service manager
• Establish long-term positive relationships with customers
• Meet the dealership’s standards for repair order production

We are an equal opportunity employer and prohibit discrimination/harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

• Experience preferred
• Good customer service and people skills
• Good work ethic