Automotive Service Advisor

Automotive
Service Advisor

Put
your natural knack for pleasing people to work! If you can make customers feel
welcome and confident that their needs are being met, then our dealership may
be your next career home. We need more than a Service Advisor; we need an
expert in the art and science of customer service—someone who is equally as
comfortable greeting customers as they are scheduling appointments and acting
as a liaison between our customers and our service techs.

• Attitude
  is everything—greet service department customers promptly and courteously
  
• Listen
  to each customer and clearly articulate repair needs to techs
  
• Upsell
  recommended/additional services using low-pressure, high-integrity methods
  
• Provide
  accurate estimates of repair/maintenance costs
  
• Adherence
  to dealership policy on customer vehicle care and operation
  
• Follow
  up on each repair and keep customers informed of progress
  
• Sell
  and manage extended warranties
  
• Inspect
  repair quality and ensure that all work is complete
  
• Notify
  customers when vehicles are ready for pick up
  
• Review
  and explain repairs and associated costs with customers
  
• Handle
  minor customer concerns and complaints
  
• Keep
  Service Manager informed of all problems and potential problems
  
• Maintain
  Customer Satisfaction Index (CSI) scores in accordance with dealership
  standards
  

Requirements

• Experience preferred but not required

Benefits

• Compensation
  is based on experience and is competitive with the retail automotive market.
  
• We
  offer excellent benefits.