The Service Advisor is responsible for building strong customer relationships, providing excellent customer service, and selling recommended services and repairs. Service Advisors will greet and consult customers on their needs, while providing value-added recommendations and education on services that will result in long-term cost-savings.
RESPONSIBILITIES
Ensure customers receive prompt, courteous, and effective service either in-person or by phone.
Act as point of contact between technicians and customers
Perform vehicle walk-around and documentation of customer concerns to enable technicians to properly diagnose and service the vehicle
Keep customers informed on completion times, service expenses, and possible changes
Follow and promote our high standards of safety, organization, and cleanliness
QUALIFICATIONS
Automotive knowledge with at least 2 years of working experience as a Service Advisor
Career-minded individuals looking to grow within the company
Exceptional customer service skills
Honesty and integrity, with a positive attitude and strong work ethic
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