Automotive Service Advisor

Responsibilities:

• Greet customers and accurately record their vehicle information and service needs

• Consult with customers to determine their automotive service/repair needs and provide recommendations based on technician diagnosis

• Schedule appointments and communicate with customers regarding their vehicle's status and any additional services needed

• Ensure all necessary documentation is completed accurately and in a timely manner

• Keep customers informed of any delays, changes, or additional services needed

• Build and maintain strong relationships with customers, promoting customer retention and satisfaction

• Communicate effectively with technicians to ensure efficient and accurate service completion

• Handle customer inquiries and complaints in a professional and courteous manner

• Meet and exceed service advisor sales and customer satisfaction goals

• Keep up-to-date on all dealership promotions, service offerings, and manufacturer updates

• Other duties as assigned by management

Requirements:

• High school diploma or equivalent

• Previous experience in a customer service or sales role preferred

• Excellent communication and interpersonal skills

• Strong organizational and time-management abilities

• Ability to multitask in a fast-paced and dynamic environment

• Proficient with computers and technology, previous experience with automotive service software a plus

• Valid driver's license and clean driving record

We offer a competitive salary, comprehensive benefits package, and a positive and supportive work environment. If you are a team player with a passion for customer service and the automotive industry, we want to hear from you! Apply now to become a part of the Max Motors Dealerships family.