Automotive Service Advisor

Are you a high-performing, customer-focused Service Advisor looking to maximize your earning potential? Join our team at Castle Hyundai in Downers Grove.

We’re looking for a CSI-driven expert with a passion for delivering an exceptional customer experience. Our dealership values efficiency, professionalism, and the ability to build strong relationships with customers while driving revenue and ensuring satisfaction.

What We Offer:

- Top-tier compensation 

- A fast-paced, high-traffic dealership

- Career growth opportunities

- Supportive leadership

If you’re ready to take your career to the next level and get rewarded for your expertise, apply today.

Benefits

401(K) with company match

Major medical (50% employee paid premium)

Dental

Vision

Voluntary Benefits (Accident, Critical Illness, Disability, and more)

Life Insurance, Property & Casualty Insurance

Paid Time Off 

Employee vehicle purchase discounts

Career advancement

Service Advisor Responsibilities

Oversee service orders and flow of Drive Lane

Ensure that customers receive prompt, courteous, and effective service

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Ensure the daily inventory of technicians' time is consistently sold to service customers

Distribute work between technicians efficiently

Answer technical questions about vehicle problems, warranties, services, and repairs

Maintain Customer Success Index at or above company standards

Assist in diagnosing vehicle problems; order parts and tools as necessary

Oversee administration of warranty claims as well as training and supervising of service department

Reinforces company policies and adheres to company standards

Encourages compliance with applicable laws and regulations

Maintain good working relationship with factory(s) and foster positive employee relations

Service Advisor Qualifications

Previous Service Advisor/Writer experience, minimum of 2 years

Hyundai experience is preferred

Demonstrated ability to manage others and strong management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

Service Advisor: $61K - $83K, up to $120K annually for top performers

We are looking for qualified, quality people who are ready to start their career within our family.

To learn more about us visit: https://jointeamcastle.com/ 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.