Automotive Service Advisor

Jack Madden Ford of Norwood, Massachusetts is looking for service advisors that want to join a fast paced store with tons of potential for motivated individuals!!!!Jack Madden Ford has been in family hands for 69 years and has the customers and staff to show for it!

We offer competitive pay, vacation, health care, 401K match and much more!

Come join the family!

Previous Ford experience is a plus but is not necessary to apply.

Service Advisor

Our dealership offers a professional work environment, competitive pay ,benefits and a 401K

Service Advisor Responsibilities:

• Schedule service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problem


• Ascertains automotive problems and services by listening to customer's description of symptoms; conducting inspections; taking test drives; checking vehicle maintenance records


• Verifies warranty and service contract coverage by examining records; explaining provisions and exclusions


• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations


• Prepares repair order (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures


• Ensures that required documentation is complete and is in compliance with regulations and standards


• Communicate estimated completion time, regular updates and follow through on each customer vehicle


• Carefully inspect every finished repair order for proper completion, pricing and accuracy


• Maintain high customer satisfaction standards

Service Advisor Qualifications:

• Ford experience preferred


• One or more years Service Writer experience


• CDK/ADP experience


• Exceptional Customer Service Skills


• Excellent written and verbal communication skills

Compensation and Benefits:

• Competitive Salary


• Medical, Dental, Vision and Life Paid Time Off

Job Type: Service Writer: 1 year (Preferred)