Automotive Service Advisor

A Description of the role:

The Automotive Service Advisor at Szott I - 96 CDJR is responsible for delivering a positive customer experience by promptly greeting clients, assessing vehicle concerns, and providing clear repair estimates. This role supports service department efficiency while ensuring a high standard of communication, organization, and customer satisfaction.

Responsibilities:

• Maintain Customer Satisfaction Index as per Stellantis guidelines.


• Greet customers promptly and professionally, addressing their needs and concerns.


• Conduct vehicle assessments, including test drives, to identify mechanical issues.


• Provide accurate estimates for labor, parts, and time based on shop capacity.

Requirements:

• Minimum of 2 years of experience as a service advisor, Stellantis experience preferred but not required.


• Proven track record of success in the automotive service industry.


• Excellent communication and interpersonal skills.


• Valid driver's license and ability to pass background checks and drug screenings.


• Strong attention to detail and a commitment to maintaining a clean and organized workspace.

Benefits:

• 401(k) + matching


• Health, dental, and vision insurance


• Flexible schedule


• Paid time off & training


• Employee discounts


• Retirement plan


• Opportunities for advancement


• Professional development support


• Service Advisors can make between $65,000 to $95,000 annually

About the Company:

Szott Auto is a rapidly growing organization located in New Hudson, MI. We prioritize exceptional customer experiences and foster a vibrant company culture. Our team is dedicated to building lasting relationships and providing excellent solutions to our clientele. If you're enthusiastic about connecting with people and want to contribute to a positive environment, this opportunity is for you!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.