Automotive Service Advisor

At Ray Laethem, we pride ourselves on delivering exceptional customer service and expert automotive care. We are currently seeking a knowledgeable and personal Service Advisor to join our growing team.

Company Overview

• Automotive dealership presence in the Motor City for over 40 years and growing


• Community focused and committed to excellence

Position Overview

As a Service Advisor, you will be the liaison between our customers and technicians. Your role is to provide  outstanding customer service by understanding vehicle issues, recommending appropriate services, and ensuring a smooth and transparent process from drop off to pick up. 

Responsibilities

• Greet customers in a friendly and professional manner


• Listen to customer concerns and clearly document service requests


• Provide accurate estimates for labor and parts


• Communicate with technicians to ensure timely completion of services


• Keep customers updated on the status of their vehicles


• Promote recommended maintenance services to enhance vehicle performance


• Handel customer complaints and follow up to ensure satisfaction

Compensation Details

• Competitive Salary plus performance based bonuses


• Health, dental, and vision insurance


• Competitive Holiday/Vacation/Time Off benefits


• 401K

Requirements

• Previous experience as a Service Advisor or in a customer facing role preferred


• Strong communication and interpersonal skills


• Ability to multitask and stay organized in a busy environment


• Valid driver's license and personal auto insurance

Ray Laethem Motor Village may order a consumer report and/or an investigative consumer report that may include information as to your character, general reputation, personal characteristics, mode of living, work habits, performance, and experiences, along with reasons for termination of past employment, in compliance with applicable law and as directed by company policy and consistent with the job described, The Company may request information from public and private sources about, but not limited to your: workers’ compensation injuries, driving record, court record, education, credentials, credit,  references, and drug testing to detect the use of illegal drugs prior to and during employment.