Automotive Service Advisor

Are you passionate about cars and customer service? Do you thrive in a fast-paced, team-oriented environment? Jones Family of Dealerships is looking for a driven and personable Automotive Service Advisor to join our GM team in Lancaster, PA. As the face of our service department, you’ll be the trusted connection between our customers and technicians—delivering expert guidance, clear communication, and a top-tier service experience every time.

What You’ll Do:

• Welcome and greet customers, ensuring a positive and friendly experience


• Listen to customer concerns and accurately document vehicle issues


• Provide recommendations and explanations on necessary repairs and maintenance


• Estimate costs and time required for repairs


• Coordinate with technicians to ensure timely completion of work


• Communicate with customers regarding updates and progress of their vehicle service


• Resolve customer complaints and issues, ensuring customer satisfaction

What You Bring:

• Valid driver's license


• Prior experience as an automotive service advisor is preferred


• Strong knowledge of vehicles, including common issues and repair procedures


• Excellent communication and interpersonal skills


• Ability to multitask and prioritize in a fast-paced environment


• Strong problem-solving skills


• Attention to detail and accuracy in documentation

• Opportunities for career growth and advancement


• Competitive salary with bonus potential


• Healthcare benefits: medical, dental, & vision


• Health savings account


• 401(k) with company match


• Paid time off and holidays


• Company-paid life insurance 


• Employee discount


• Referral program


• Uniforms & laundering provided

About Us:

The Jones Family Of Dealerships is a leading automotive company that has been serving customers in Lancaster, Pennsylvania for over 64 years. We are committed to providing exceptional customer service and maintaining high standards of quality in our automotive service department. Join our team and become part of a reputable company that values its employees.

Ready to take the next step in your automotive career? Apply today and become part of something great.