Automotive Service Advisor

Central Florida Lincoln is seeking a full-time Service Advisor to join our Team. This is a great opportunity to work for an exciting company in a fast-paced environment. The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Service Advisor Compensation and Benefits:

• Competitive Compensation: $75,000-$100,000


• 401(k)


• 401(k) matching


• Dental insurance


• Employee discount


• Flexible spending account


• Health insurance


• Life insurance


• Paid time off


• Vision insurance

Responsibilities include, but are not limited to:

• Greet every customer that enters our facility with hospitality and respect.


• Track the status of your customers’ repair orders during the day keeping the customer updated.


• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.


• Manage the store’s workflow in an effective and efficient manner


• Consistently and effectively sell our services without jeopardizing honesty and integrity.


• Always maintain a positive attitude and team atmosphere


• Communicate on the phone in a clear professional manner


• Build long-term relationships between the store, yourself, and the customer


• Directs, coordinates, and participates in performing customer service activities


• Shuttle customers as needed.


• Be a liaison between the service manager, parts personnel, technicians, and warranty administration.


• Ensure that all repairs are performed to proper specifications.


• Work together as a team and assist other employees as needed.


• Other duties as assigned.


• Strive to meet management’s metrics for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores

Service Advisor Requirements:

• Minimum of 3 years’ experience in a service advisor role strongly preferred.


• Proven track record of CSI and sales history, preferably with a luxury dealership, preferred.


• Excellent verbal and math skills. These skills may be tested and evaluated.


• Ability to be insured to operate a motor vehicle.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.