Automotive Service Advisor

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  Greet customers and assist with service inquiries in a friendly, professional manner

  
  


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  Perform vehicle walk-arounds and document customer concerns for accurate technician diagnosis

  
  


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  Consult with customers on recommended services and available specials

  
  


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  Clearly explain repair recommendations and prioritize service needs

  
  


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  Document declined services and follow up appropriately

  
  


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  Keep customers informed on repair status, timelines, and costs

  
  


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  Ensure a smooth vehicle delivery experience, addressing any remaining questions or concerns

  
  


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  Provide concierge-level support for all owner inquiries, whether in person or by phone

  
  


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  Build lasting relationships through trust, transparency, and communication

  
  


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  Maintain solid knowledge of vehicle products and features to answer customer questions

  
  

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  2+ years of customer service experience (automotive service experience a plus)

  
  


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  Previous Service Advisor experience preferred

  
  


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  Strong communication and organizational skills

  
  


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  Experience with CDK or similar DMS systems preferred

  
  


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  High school diploma or equivalent required

  
  


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  Valid driver’s license and clean driving record

  
  


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  Must successfully complete background, MVR, and drug screening checks

  
  

If you're ready to grow your career and be a part of a supportive, growing team, apply today and discover why Monaco Ford is known for its people-first culture and commitment to excellence.