Automotive Service Advisor

Capital Hyundai of Greensboro is looking for a customer-focused and detail-oriented Automotive Service Advisor to be the friendly face and knowledgeable voice our customers rely on. In this key role, you’ll guide drivers through their maintenance and repair needs, help them feel confident in the services recommended, and keep our service department running smoothly from start to finish.

If you love solving problems, delivering an exceptional customer experience, and being part of a fast-paced, team-oriented environment — this is the place for you.

What We Offer:

• Competitive Pay


• Health Insurance


• PTO


• 401(K)

What You’ll Do:

• Conduct thorough vehicle assessments to understand customer concerns and identify maintenance or repair needs


• Clearly explain recommended services and associated costs to build trust and support informed decision-making


• Schedule and manage appointments to keep the service department operating efficiently


• Partner with technicians and team members to ensure accurate communication and timely repair completion


• Provide responsive, professional support for customer questions, feedback, and concerns


• Maintain an organized, clean workspace and uphold dealership safety standards


• Perform other duties as assigned

What You Bring:

• Previous experience as a Service Advisor or in a related automotive customer service role preferred


• Solid understanding of automotive systems, diagnostics, and repair procedures


• Excellent communication skills with a natural ability to build rapport and earn customer confidence


• Comfort using computerized scheduling, estimating, and invoicing tools


• Valid driver’s license with a clean driving record


• 
  Ability to pass a pre-employment background check
  
  
  

WE ARE CAPITAL! With 20 automotive and powersports franchises and over 1,500 employees, CAPITAL is more than a company – it’s a community. We combine a rich tradition of excellence with the forward-thinking culture of a family-owned business. We’re proud to support military personnel and veterans and are committed to your professional growth, innovation, and success.  Ready to accelerate your career? Join the Capital Automotive Group family today and become part of a team that’s driving innovation and delivering excellence every mile of the way!

At Capital Auto Group, we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.