Automotive Service Advisor

Service Advisor

Crossroads Chevrolet – Mount Hope, WV

Crossroads Chevrolet is looking for a motivated and customer-focused Service Advisor to join our growing team in Mount Hope, West Virginia. If you have strong communication skills, a passion for customer service, and enjoy working in a fast-paced automotive environment, we want to hear from you!

Key Responsibilities:

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  Greet customers promptly and professionally in the service drive

  
  


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  Listen to customer concerns and accurately document vehicle issues

  
  


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  Explain recommended maintenance and repair services clearly

  
  


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  Prepare repair orders and ensure accurate estimates and timelines

  
  


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  Communicate between customers and technicians to ensure quality service

  
  


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  Follow up with customers to ensure satisfaction

  
  


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  Maintain excellent CSI (Customer Satisfaction Index) scores

  
  

Qualifications:

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  Previous Service Advisor or automotive experience preferred (not required)

  
  


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  Strong customer service and communication skills

  
  


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  Ability to multitask in a fast-paced environment

  
  


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  Basic computer skills and familiarity with dealership systems a plus

  
  


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  Valid driver’s license with a clean driving record

  
  

What We Offer:

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  Competitive pay with performance-based incentives

  
  


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  Paid training and ongoing support

  
  


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  Health, dental, and vision insurance options

  
  


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  Paid time off and holidays

  
  


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  Employee discounts on vehicles, parts, and service

  
  


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  A supportive, team-oriented work environment

  
  

Why Crossroads Chevrolet?

At Crossroads Chevrolet, we pride ourselves on treating our customers and employees like family. Join a dealership that values integrity, teamwork, and professional growth.

Location: Mount Hope, WV