Automotive Service Advisor

"All dealership personnel will treat every customer as potential lifetime purchaser, communicating a professional image that embraces honesty and concern for customer’s wants and needs… That is Our Goal!"

Join a Winning Team, Where you can find success and a way to change your lifestyle. The Matthews Way, we are offering a career opportunity in a fast-paced, exciting work environment which can be challenging and rewarding. You will be responsible to assist our clients through their purchase process with an emphasis on customer service.

Description:

Matthews Kia is a company that is built on the principles of integrity, customer service, personalization and treating everyone equally. If you are a passionate person with a love for people, customer service, and the ambition to excel in a professional environment, a position as a Product Specialist is perfect for you!

About Matthews Kia:

Matthews Kia is family owned and operated. Our team works in an encouraging, diverse and fun environment that cultivates a work and life balance. This positive work environment provides an exceedingly sensational customer experience and is a big part of why 99% of our guests and customers would refer us to their friends, loved ones and family.

Responsibilities:

• Assist all customers in selecting suggested service in a friendly, professional, and efficient manner


• Utilize walk around process to increase customer awareness of vehicle condition and build rapport


• Generate service order estimates/quotes for customers


• Schedule appointments and maintain an organized schedule


• Conduct post-repair follow up


• Resolve customer complaints


• Maintain value, quality, and integrity

Qualifications (Education, Experience, Certifications, Licenses):

• Minimum high school diploma or GED equivalent required


• Service Advisor experience a plus


• Excellent communication and customer service skills


• Ability to work Monday to Saturday


• Strong Computer & Phone Skills


• Professional appearance and work ethic


• Self-motivated, goal-oriented, and ability to work within a fast-paced environment


• Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)


• Drug-Free Workplace

*All potential employees must pass pre-employment testing including a background check

Benefits:

• Fast paced work environment


• Paid training and development


• Career growth opportunities


• Medical and dental coverage available after 2 month period


• Paid vacation

Job Type: Full-time