Automotive Service Advisor

DePaula Mazda is seeking a customer service professional to join our team as a Service Advisor. Service Advisors act as the point of communication between technicians and our customers, and are often the first point of contact for the customer upon arrival.

Responsibilities:

Greet customers and answer incoming calls for service

Assign vehicles to technicians

Complete estimates and obtain authorization for work to be completed

Order parts

Complete final invoice and present the invoice to the customer, ensuring customer satisfaction

Monitor pending work and communicate with various departments and customers as needed 

What We Offer:

Weekly pay and monthly commission

Promotion opportunities from within

Health, Vision, and Dental Insurance

Life Insurance

401(k) with employer contribution

Sick & Vacation PTO

Professional Training

Employee Discounts

Qualifications:

Previous automotive experience is required

Valid driver's license in good standing

Computer-literacy and willingness to learn new programs

Exceptional customer service skills

Strong interpersonal and communication skills, in-person and over the phone

Experience using Microsoft Office

Reynolds & Reynolds or Ignite experience is preferred

Expected Annual Earnings:
$50,000 - $85,000