Automotive Service Advisor

Job Title: Olathe Ford Automotive Service Advisor

Location:Olathe,KS

Job Type: Full Time

If you’re passionate about the automotive world, we want you to join the team at Olathe Ford Lincoln! We’re looking for individuals who are eager to contribute to our mission of providing extraordinary experience for every client. This is your opportunity to be part of a top-tier team that is dedicated to excellence. Apply today and start making an impact with us!

Position Overview:

As a Service Advisor, you will be the trusted link between our valued customers and our technicians. You will ensure that each customer receives prompt, courteous, and expert service from the moment they arrive to the time their vehicle is ready to go!

Responsibilities:

• Create and manage Repair Orders and flow of the Service Drive. Ensure that customers receive prompt, courteous Greetings and effective service.


• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.


• Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer concerns are addressed and resolved.


• Ensure the daily inventory of technicians' time is consistently sold to service customers.


• Answer technical questions about vehicle problems, warranties, services, and repairs.


• Maintain Customer Success Index at or above Industry/Company standards.


• Provide detailed accurate service write-ups to assist technicians in their diagnostic processes.


• Assist Warranty Administrator with warranty repairs and claims by adhering to Manufacturer's documentation and processes.


• Reinforces company policies and adheres to company standards.


• Encourages compliance with applicable laws and regulations.


• Maintain good working relationship with factory(s) and foster positive employee relations.

Requirements:

• Ford experience preferred but not required.


• Organized and friendly personality.


• Demonstrate ability to manage multiple workloads.


• Proficient Time management skills.


• Provide Positive, up-to-date communication with your customers.


• Consistent record of service and sales success.


• Strong record of positive customer satisfaction results.


• Team oriented and self-motivated.

Benefits:

• Health, Dental and Vision Insurance


• Company Paid Life Insurance


• 401K with Company Match


• Paid Personal Days


• Paid Vacation Days


• Paid Holidays


• Paid Volunteer Day


• New and Used Car Discounts


• RV Discounts for Renting and Buying


• Discounts on Parts, Products, and Service


• Opportunities to Mentor and Train Others


• Career Advancement Opportunities, we Promote from Within

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.