AUTOMOTIVE SERVICE ADVISOR

Description of the Role

The Automotive Service Advisor at Bill Alexander Toyota in Yuma, Arizona plays a crucial role in ensuring customer satisfaction and maintaining efficient operations in the service department. The advisor acts as the main point of contact for customers, providing them with assistance and guidance throughout their vehicle servicing experience.

Responsibilities

• Interact with customers to understand their automotive service needs and concerns


• Schedule service appointments and communicate service timelines to customers


• Provide detailed explanations of recommended services and associated costs


• Ensure accurate documentation of customer information, service history, and vehicle condition


• Coordinate with service technicians to prioritize and manage service orders


• Follow up with customers to ensure their satisfaction and resolve any issues or concerns


• Maintain a strong knowledge of automotive products, services, and industry trends

Requirements

• Prior experience in a customer service or automotive service role


• Excellent communication and interpersonal skills


• Strong organizational and multitasking abilities


• Ability to work effectively under pressure and meet deadlines


• Proficient computer skills and familiarity with automotive software and systems

Benefits

• Competitive compensation package


• Opportunity for professional growth and advancement


• Comprehensive training and development programs


• Company-sponsored health and wellness programs


• Employee discounts on vehicle purchases and services

About the Company

Bill Alexander Toyota is a leading automotive dealership in Yuma, Arizona. We are committed to providing exceptional customer service and offering a wide range of quality vehicles and automotive services. Our team values integrity, teamwork, and continuous improvement, making it a great place to work and grow professionally.