Automotive Service Advisor

Join the Best. Become a Service Advisor at Walt Massey.

Are you passionate about customer service and the automotive industry? At Walt Massey, we are committed to delivering an extraordinary automotive experience to every customer, every time. We are looking for motivated, customer-focused professionals to join our team as a Service Advisor.

When you join the Walt Massey family, you’re not just starting a job — you’re building a career. We provide comprehensive training, hands-on support, and ongoing professional development to ensure your long-term success.

What We Offer

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  Health insurance

  
  


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  Dental and vision insurance

  
  


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  401(k) plan

  
  


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  Paid holidays

  
  


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  Paid vacation

  
  


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  Paid training and career growth opportunities

  
  

Service Advisor Responsibilities

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  Greet customers promptly and professionally in the Drive Lane

  
  


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  Oversee service orders and ensure efficient flow of work from write-up to completion

  
  


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  Serve as the primary point of contact for customers throughout the service process

  
  


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  Clearly explain vehicle concerns, recommended services, warranties, and repairs

  
  


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  Provide accurate cost estimates and timeframes for services and repairs

  
  


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  Communicate effectively with technicians to ensure proper diagnosis and timely completion of work

  
  


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  Maintain consistent communication with customers regarding repair status and additional service needs

  
  


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  Ensure technician time is scheduled and sold efficiently

  
  


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  Assist with warranty administration and documentation

  
  


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  Maintain Customer Satisfaction/Customer Success Index scores at or above company standards

  
  


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  Reinforce company policies and ensure compliance with applicable laws and manufacturer guidelines

  
  


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  Build and maintain strong relationships with customers to encourage repeat and referral business

  
  

Qualifications

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  Organized, friendly, and customer-focused personality

  
  


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  Strong communication and interpersonal skills

  
  


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  Proven ability to manage time and prioritize tasks effectively

  
  


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  Previous automotive service advising experience preferred

  
  


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  Demonstrated record of customer satisfaction and service sales success

  
  


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  Professional appearance and demeanor

  
  


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  Team-oriented and self-motivated

  
  


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  Ability to work in a fast-paced environment

  
  


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  Valid driver’s license with a clean driving record

  
  

At Walt Massey, our Service Advisors play a critical role in delivering the exceptional experience our customers expect. If you are driven, dependable, and ready to grow your career in automotive service, we encourage you to apply today.

Walt Massey is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws.