Automotive Service Advisor

H&K Chevrolet Inc. is seeking a highly motivated and customer-focused Automotive Service Advisor to join our team in New Haven, IN. In this role, you will serve as the primary liaison between our customers and the service department, ensuring a seamless and positive experience from vehicle drop-off to pick-up. You will be responsible for understanding customers' automotive needs, recommending appropriate services, and providing timely updates throughout the repair process.

Responsibilities

• Greet customers promptly and professionally, providing exceptional customer service.


• Listen carefully to vehicle concerns and accurately document customer requests.


• Schedule service appointments and communicate work estimates to customers.


• Coordinate with technicians to ensure timely and quality repairs.


• Follow up with customers on service status and completion.


• Handle customer inquiries and resolve any issues efficiently.


• Maintain detailed records of customers’ vehicle service history.

Requirements

• Prior experience as an Automotive Service Advisor or in customer service within the automotive industry preferred.


• Strong interpersonal and communication skills.


• Ability to explain technical information clearly to customers.


• Excellent organizational and time management skills.


• Proficient in using computer software and service management systems.


• High school diploma or equivalent; additional automotive training is a plus.

Benefits

• Competitive compensation ranging from $55,000.00 to $65,000.00 per year, paid weekly.


• Opportunities for professional development and training.


• Supportive work environment with a dedicated team.


• Health and wellness benefits package.

About the Company

H&K Chevrolet Inc. is a reputable automotive dealership located in New Haven, IN. We pride ourselves on delivering outstanding service and value to our customers. Our commitment to quality, integrity, and customer satisfaction has made us a trusted name in the automotive community.

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