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Automotive Service Advisor

Job Description - Automotive Service Advisor





Elevate Your Career: Service Advisor at Hirning Automotive


Are you a master communicator who thrives on connecting people with solutions? Hirning Automotive Inc. is looking for a skilled Service Advisor to join our professional team in Southeast Idaho. We pride ourselves on a high-value customer base and a supportive environment where your expertise truly matters.


Why Join the Hirning Team?


We don’t just offer a job; we offer a career backed by a comprehensive benefits package designed to support your future:




  • Financial Security: Competitive pay starting from $4,000 per month with additional commission opportunities.




  • Retirement Ready: 401(k) plan with an employer match.




  • Health & Wellness: Comprehensive Medical, Dental, and Vision coverage starting the first of the month after just 30 days.




  • Peace of Mind: Paid Life Insurance and generous Paid Time Off (PTO) plus Paid Holidays.




Your Role as our Communication & Systems Expert


As the vital link between our customers, our technicians, and our digital management systems, you will ensure every vehicle receives the highest standard of care. Your daily impact includes:




  • Building Trust: Acting as the primary liaison to ensure customer needs are understood by technicians and repair recommendations are clearly explained to clients.




  • Strategic Planning: Developing accurate estimates for labor and materials, verifying warranties, and managing service contracts.




  • Digital Proficiency: Navigating our service database with precision—preparing repair orders (RO), maintaining detailed digital records, and managing manufacturer warranty documentation.     




  • Customer Advocacy: Keeping clients informed on service progress, expenses, and special offers.




What You Bring to the Table




  • Technical Literacy: Computer skills and systems knowledge are a must. You should be comfortable utilizing automotive software and digital databases to ensure operational efficiency.   Your ability to navigate different computer systems, Office 365, Dealertrack as well as GM Global Connect and MFA protocols is a must.




  • Industry Expertise: Previous automotive experience is required to navigate technical conversations and find the best solutions for our customers.




  • Dealership Insight: While not required, one year of dealership experience is highly preferred.




  • Professionalism: You must hold a valid Driver’s License and be at least 18 years of age.




  • Dedication: This is a full-time position with a Monday through Friday schedule and weekend availability.





Hirning Automotive is an equal opportunity employer and a drug-free workplace.



Ready to drive your career forward? Apply today to join the Hirning Automotive family!






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