Automotive Service Advisor

Job Summary:
Ilderton Auto is seeking a dedicated and skilled Automotive Service Advisor to join our team in High Point, North Carolina. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. As a Service Advisor, you will serve as a liaison between our customers and our technicians, providing estimates, recommendations, and ensuring a smooth and efficient service process.

Responsibilities:
- Greet customers and obtain information about their vehicle’s service needs
- Explain repair and maintenance options to customers and provide accurate estimates
- Schedule appointments and coordinate with technicians to ensure timely completion of services
- Answer customer inquiries and provide updates on the status of their vehicle
- Review vehicle issues and recommend necessary repairs to customers
- Monitor service orders and ensure timely and accurate invoicing
- Keep detailed records of service and repair history for all vehicles
- Educate customers on preventative maintenance and service options to enhance their vehicle’s performance and longevity
- Maintain a clean and organized service area to provide a professional and welcoming environment for customers

Requirements:
- High school diploma or equivalent
- Previous experience in the automotive industry or as a Service Advisor preferred
- Strong communication and customer service skills
- Knowledge of basic automotive systems and repairs
- Ability to prioritize and multi-task in a fast-paced environment
- Proficiency in computer systems and software used for automotive service scheduling and invoicing
- Willingness to work weekends and flexible hours based on business needs

EEOC Statement:
Ilderton Auto is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.