Automotive Service Advisor

Front of House Sales Leader (Service Advisor)
Precision Tune Auto Care Lawrenceville/Sugarloaf

Full-Time | Performance-Based Compensation

Precision Tune Auto Care Lawrenceville/Sugarloaf operates on a simple belief: customers remember how you make them feel long after they forget the invoice. The Front of House Sales Leader is responsible for delivering that experience while driving measurable revenue growth.

This is not an order-taking position. It is a customer-facing sales leadership role.

You will own the customer journey from the first phone call to vehicle delivery. You will convert inquiries into confirmed appointments, translate technician findings into clear recommendations, and confidently guide customers toward informed decisions about their vehicle. You will balance hospitality with performance. You will protect trust while growing revenue.

The person in this role sets the tone for the entire operation. You manage the pace of the day, maintain professional control of conversations, and ensure every customer interaction reflects clarity, confidence, and care. You operate within a disciplined Key-to-Key process that eliminates chaos and creates consistency.

Success in this role is measurable. Performance is evaluated by car count, average repair order, approval rate, follow-up execution, and customer reviews. Numbers matter here because growth matters here.

We are looking for someone who communicates with authority and warmth. Someone who can manage tension when repair costs exceed expectations and remain calm under pressure. Someone who does not default to discounting but instead builds understanding. Someone who understands that phone skills are revenue skills and that clarity builds trust.

Experience in automotive service is valuable, but high-level hospitality, retail leadership, or consultative sales experience often translates well. What matters most is your ability to control conversations, present value confidently, and take ownership of outcomes.

Compensation includes a competitive base salary and performance-based incentives aligned with production and customer satisfaction. High performers will be rewarded. Growth opportunities exist for those who consistently execute at a high level.

If you are looking for a passive customer service role, this will feel demanding. If you are wired to lead, influence, and produce results inside a process-driven environment, this is a platform.

Applicants should include a brief description of a complex sale or high-stakes customer interaction they successfully navigated, including the specific actions they took to earn the outcome.