Automotive Service Advisor

Join the Marianna Nissan Team – Where Service Excellence Drives Us Forward!

Looking to build a rewarding career in the automotive industry? At Marianna Nissan, we’re proud to set the standard for exceptional service and customer care. If you're passionate about leadership, customer satisfaction, and making a real impact every day, we want you on our team.

We're currently seeking a Service Advisor  to join our growing service department. In this role, you'll be the go-to expert for both customers and technicians — ensuring a smooth, efficient service experience from start to finish.

Why Work With Us?

We believe in investing in our people. When you join the Walt Massey family, you’re set up for long-term success through extensive, role-specific training and continuous development.

What We Offer:

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   Health, Dental & Vision Insurance

  
  


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   401(k) Retirement Plan

  
  


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   Paid Holidays & Vacation Time

  
  


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   Paid Training & Ongoing Career Development

  
  


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   Supportive, Team-Oriented Environment

  
  

What You’ll Do:

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  Manage service orders and monitor flow through the service drive

  
  


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  Ensure every customer receives prompt, courteous, and professional service

  
  


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  Take full ownership of the customer experience — both in person and by phone

  
  


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  Act as a liaison between customers and technicians, ensuring clear communication

  
  


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  Efficiently distribute work among technicians to maximize productivity

  
  


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  Maintain strong product knowledge to answer technical service questions

  
  


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  Support warranty claims administration and ensure proper documentation

  
  


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  Monitor and improve Customer Satisfaction Index (CSI) scores

  
  


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  Foster a positive relationship with manufacturers and uphold dealership standards

  
  


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  Ensure all work and service processes comply with relevant laws and company policies

  
  

Who You Are:

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  Organized, detail-oriented, and solution-focused

  
  


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  A natural leader with experience managing teams

  
  


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  Excellent communicator with strong interpersonal skills

  
  


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  Passionate about delivering top-tier customer service

  
  


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  Professional appearance and demeanor

  
  


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  Proven track record of service department success and customer satisfaction

  
  


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  Self-motivated, team-oriented, and able to work independently

  
  


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  Valid driver’s license and a clean driving record

  
  

Equal Opportunity Employer

Walt Massey Automotive is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.

Apply Today!

If you're ready to grow your career in a fast-paced, customer-focused environment — apply now and become part of the Walt Massey family!