Automotive Service Advisor

Automotive Service Advisor – Baker Chevrolet Buick Coopersville

At Baker Auto Group, our organization continues to grow and we are looking for the best-of-the-best to grow with us.  Our Chevrolet Buick store in Coopersville, MI is seeking an experienced Service Advisor to join our high-performing team of service professionals.  If you have a proven track record of serving customer needs while delivering the highest levels of satisfaction, our Coopersville team wants you!

What the right candidate brings to the table:

• You’ve done this job before.  You are a pro and know how to hit the ground running.


• Customers are your top priority.  You know when they are happy, everything else falls into place.


• You are energized by being in the starting lineup on a high-performing team.

Job Responsibilities: 

• Be the primary customer contact, from the point of initial greeting to delivery of the serviced vehicle.


• Learn your product to be a credible resource for your customers.


• Thoroughly assess customer needs and present the appropriate services.


• Champion the multi-point inspection process and review results with every customer.


• Organize and present estimates that make customers want to invest in their vehicles.


• Manage your book of business making sure vehicles get through the shop on schedule.


• Ensure customers stay informed with up-to-date progress and changes in status.


• Insist on keeping your paperwork organized and current.


• Understand and stay compliant with the manufacturer warranty and policy & procedures.

Skills & Qualifications:

• Experience as a Service Advisor is a must. GM Dealership experience is highly preferred.


• Experience with the CDK dealer management system is a bonus.


• A current valid driver’s license and insurability rating is required.


• High School Diploma or equivalent; College experience is a plus. 

Benefits Include:

• Top-tier Service Advisor compensation plan


• Health, dental, life and vision insurance


• 401(k)


• Paid Time-Off


• Employee discount program