Automotive Service Advisor

Grogan’s Towne Chrysler Jeep Dodge Ram, one of the area’s largest automotive dealers, has an immediate opening for a Service Advisor. 

For over 50 years, Grogan's Towne Chrysler Jeep Dodge Ram has offered exceptional service, unbeatable specials and the latest selections of new and pre-owned vehicles to NW Ohio and SE Michigan. Our mission is to provide a pleasing experience in sales and service for all customers via our dedication to the Customer Experience Initiative.  Come see for yourself, join our growing team!

BENEFITS:

• Guaranteed Hours


• 401k


• Medical


• Dental


• Paid Vacation

RESPONSIBILITIES:

• Greet customers promptly


• Obtain customer and vehicle information


• Clearly report all vehicle symptoms as described by the customer


• Determine and recommend needed maintenance base on age, mileage and history of vehicle


• Prepare a complete and accurate estimate of cost for labor and parts


• Establish follow up time


• Monitor the progress of each vehicle throughout the day, and updating customers frequently


• Verify that the final invoice reconciles with the work performed on the repair order


• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction


• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is preferred


• Above average energy level


• A desire for a long term career with a growing organization


• Personal and professional integrity


• ADP computer experience a plus


• Must have a clean & valid driver’s license


• Must be willing to submit to a drug screen prior to employment.