Automotive Service Advisor

SUMMARY

Responsibilities

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  Greets customers promptly

  
  


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  Obtains customer and vehicle information

  
  


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  Clearly reports all vehicle symptoms as described by the customer

  
  


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  Determines and recommends needed maintenance base on age, mileage, and vehicle history

  
  


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  Prepares complete and accurate estimate of cost for labor and parts

  
  


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  Establishes follow-up time

  
  


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  Monitors the progress of each vehicle throughout the day, updating customers frequently

  
  


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  Verifies that final invoice reconciles with work performed on the repair order

  
  


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  Explains all completed work and charges to customers

  
  

Qualifications

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  Minimum 1 year experience in a service advisory role

  
  


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  Knowledge of automobiles

  
  


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  Positive attitude

  
  


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  High volume mentality

  
  


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  CSI focused