Automotive Service Advisor

Whaling City Ford is seeking a dedicated and customer-focused Service Advisor to join our team in New London, CT. The ideal candidate will act as a liaison between customers and our service department, ensuring a smooth repair and maintenance experience while delivering exceptional customer service. This role requires strong communication skills, a passion for the automotive industry, and the ability to manage multiple tasks efficiently.

Responsibilities

• Greet customers promptly and courteously, understanding their vehicle service needs.


• Write repair orders and communicate service options, costs, and timelines clearly to customers.


• Coordinate with technicians to provide accurate and timely updates on vehicle status.


• Maintain accurate records of customer interactions, vehicle repairs, and service history.


• Follow up with customers to ensure satisfaction and build long-term relationships.


• Assist in managing service appointments and workload to optimize workflow.


• Promote additional services and products to enhance customer experience and service department profitability.

Requirements

• High school diploma or equivalent; additional automotive training or certification is a plus.


• Previous experience in automotive service advising or a customer service role preferred.


• Excellent verbal and written communication skills.


• Strong organizational skills with attention to detail.


• Ability to work in a fast-paced environment and manage multiple priorities.


• Proficient with computer systems and software related to service departments.


• A passion for cars and automotive service is highly desirable.

Benefits

• Competitive compensation ranging from $50,000.00 to $95,000.00 per year, paid weekly.


• Opportunities for professional growth and development within Whaling City Ford.


• Supportive work environment with a focus on teamwork and customer satisfaction.


• Comprehensive benefits package including health insurance, paid time off, and retirement plans.

About the Company

Whaling City Ford is a trusted automotive dealership located in New London, CT, known for outstanding customer service and a commitment to quality. We strive to provide our customers with top-notch vehicles and service experiences, fostering a community of satisfied clients and dedicated employees. Join our team to be a part of a reputable company that values integrity, professionalism, and growth.

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  Schedule service appointments and speak with customers every single day by following up over the phone after each appointment
  
  


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  Actively listen to customers, answering their questions, and directing them appropriately as they request
  
  


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  Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
  
  


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  Advise maintenance recommendations
  
  


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  Confirm scheduled and missed appointments
  
  

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  Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)
  
  


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  Strong customer service background
  
  


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  Excellent verbal and written communication skills
  
  


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  Punctual, reliable and eager to improve
  
  


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  Clean driving record and valid driver’s license