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Automotive Service Advisor

salary Salary :

$50,000 - 95,000 yearly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Automotive Service Advisor




Job Summary: We are looking for a Service Advisor to join our growing team! The right candidate will have a strong customer service background and computer skills. The day-to-day duties of this role include scheduling service appointments, respond quickly to customer phone calls, and confirm scheduled appointments. 

 

BENEFITS


Whaling City Ford is seeking a dedicated and customer-focused Service Advisor to join our team in New London, CT. The ideal candidate will act as a liaison between customers and our service department, ensuring a smooth repair and maintenance experience while delivering exceptional customer service. This role requires strong communication skills, a passion for the automotive industry, and the ability to manage multiple tasks efficiently.


Responsibilities



  • Greet customers promptly and courteously, understanding their vehicle service needs.

  • Write repair orders and communicate service options, costs, and timelines clearly to customers.

  • Coordinate with technicians to provide accurate and timely updates on vehicle status.

  • Maintain accurate records of customer interactions, vehicle repairs, and service history.

  • Follow up with customers to ensure satisfaction and build long-term relationships.

  • Assist in managing service appointments and workload to optimize workflow.

  • Promote additional services and products to enhance customer experience and service department profitability.


Requirements



  • High school diploma or equivalent; additional automotive training or certification is a plus.

  • Previous experience in automotive service advising or a customer service role preferred.

  • Excellent verbal and written communication skills.

  • Strong organizational skills with attention to detail.

  • Ability to work in a fast-paced environment and manage multiple priorities.

  • Proficient with computer systems and software related to service departments.

  • A passion for cars and automotive service is highly desirable.


Benefits



  • Competitive compensation ranging from $50,000.00 to $95,000.00 per year, paid weekly.

  • Opportunities for professional growth and development within Whaling City Ford.

  • Supportive work environment with a focus on teamwork and customer satisfaction.

  • Comprehensive benefits package including health insurance, paid time off, and retirement plans.


About the Company


Whaling City Ford is a trusted automotive dealership located in New London, CT, known for outstanding customer service and a commitment to quality. We strive to provide our customers with top-notch vehicles and service experiences, fostering a community of satisfied clients and dedicated employees. Join our team to be a part of a reputable company that values integrity, professionalism, and growth.


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Responsibilities



  • Schedule service appointments and speak with customers every single day by following up over the phone after each appointment



  • Actively listen to customers, answering their questions, and directing them appropriately as they request



  • Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries



  • Advise maintenance recommendations



  • Confirm scheduled and missed appointments



Qualifications



  • Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)



  • Strong customer service background



  • Excellent verbal and written communication skills



  • Punctual, reliable and eager to improve



  • Clean driving record and valid driver’s license







Original job Automotive Service Advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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