Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.
At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Overview
The Service Advisor serves as the primary point of contact between customers and the service department at Group 1 Ford of Rockwall. This role is responsible for delivering an exceptional customer experience by accurately identifying vehicle service needs, coordinating repairs with technicians, and ensuring timely and transparent communication throughout the service process. The ideal candidate combines strong customer service skills with automotive knowledge to build trust and drive customer satisfaction and loyalty.
Responsibilities
Greet customers promptly and professionally, creating a positive first impression
Listen to customer concerns and accurately document vehicle issues and service requests
Recommend maintenance and repair services based on vehicle needs and manufacturer guidelines
Prepare accurate repair orders, estimates, and timelines for service completion
Communicate clearly with technicians regarding diagnostics and repairs
Keep customers informed on the status of their vehicle throughout the service process
Review completed work with customers, explaining services performed and associated costs
Upsell additional services, maintenance, or repairs when appropriate
Ensure all documentation is complete, accurate, and compliant with dealership standards
Coordinate vehicle pick-up and delivery while ensuring a seamless handoff
Address and resolve customer concerns or complaints in a timely and professional manner
Maintain strong relationships with customers to encourage repeat business and referrals
Qualifications
High school diploma or equivalent required; additional automotive or technical training preferred
Previous experience as a Service Advisor, automotive service consultant, or in a customer-facing role preferred
Basic knowledge of automotive systems and maintenance practices
Strong communication and interpersonal skills
Ability to multitask and manage competing priorities in a fast-paced environment
Proficiency with computer systems and service management software
Strong attention to detail and organizational skills
Ability to deliver excellent customer service and build lasting relationships
Valid driver’s license with a clean driving record
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.
All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.
Be the first to receive the latest Others Full-Time Jobs in the US.
Setup your job alert:
By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime.
Skip
GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast!
Find the best jobs in the US, apply in 1 click and get a job today!