Automotive Service Advisor

Automotive Service Advisor

Job
Responsibilities

• Attitude
  is everything—greet service department customers promptly and courteously
  
• Listen
  to each customer and clearly articulate repair needs to techs
  
• Upsell
  recommended/additional services using low -pressure, high -integrity methods
  
• Provide
  accurate estimates of repair/maintenance costs
  
• Adherence
  to dealership policy on customer vehicle care and operation
  
• Follow
  up on each repair and keep customers informed of progress
  
• Sell
  and manage extended warranties
  
• Inspect
  repair quality and ensure that all work is complete
  
• Notify
  customers when vehicles are ready for pick up
  
• Review
  and explain repairs and associated costs with customers
  
• Handle
  minor customer concerns and complaints
  
• Keep
  Service Manager informed of all problems and potential problems
  
• Maintain
  Customer Satisfaction Index (CSI) scores in accordance with dealership
  standards
  

Requirements

• Minimum of 3 years' experience required.
  
• Domestic brand experience preferred.
  

Benefits

• Compensation is based
  on experience.
  
• Great
  benefits.
  

Our company maintains a
strong policy of equal employment opportunity for all
associates.  We hire, train, promote and compensate
associates on the basis of personal and professional competence
and potential for advancement without regard for race, color,
religion, sex, national origin, age, marital status, disability
or citizenship, as well as other classifications protected by
applicable federal, state or local laws.