Automotive Service Advisor

Automotive Service Advisor
Flood Ford of East Greenwich | East Greenwich, RI

About
Flood Ford of East Greenwich is part of the Flood Automotive Group, one of Rhode Island’s most established dealership networks. Our service department runs clean, organized, and customer focused. We move fast, communicate clearly, and take pride in delivering a service experience that matches the Flood name. If you want a stable shop with strong leadership and steady traffic, this is the right place to plant your feet.

Job Description
We’re looking for a Service Advisor who can manage a busy service drive without dropping the ball. You’ll write repair orders, communicate with customers, coordinate with technicians, and keep repairs moving from start to finish. If you’re organized, sharp with communication, and able to keep calm when the drive fills up, you’ll fit right in.

Job Type and Schedule
Full time

Work Requirements
• Work Schedule: 8 hour shift, Monday to Friday, Saturdays as needed
• Ability to Commute: East Greenwich, RI required
• Work Location: In person

Responsibilities
• Greet customers and manage the service drive professionally and efficiently
• Write repair orders, gather customer concerns, and verify vehicle information
• Clearly communicate recommended services, pricing, and timelines
• Coordinate with technicians to ensure accurate diagnostics and repair updates
• Maintain strong customer communication through calls, texts, and follow ups
• Process warranty claims accurately and follow OEM requirements
• Keep repair orders organized, documented, and compliant
• Upsell maintenance services based on genuine need and transparency
• Deliver a service experience that builds trust and brings customers back

Qualifications
• Prior Service Advisor experience preferred
• Strong communication and customer service skills
• Ability to multitask in a fast paced environment
• Comfortable learning and using dealership systems and software
• Solid understanding of basic automotive terminology
• Valid driver’s license and clean driving record
• Professional, organized, and dependable

Why Join Flood Ford of East Greenwich
• Strong leadership and a team that works together
• High volume service department with steady traffic
• Modern facility that keeps workflow smooth
• Real advancement opportunities within the Flood Automotive Group
• Supportive environment that values communication and customer satisfaction

Benefits
• Medical and dental insurance
• 401(k)
• Paid time off
• Employee discounts
• Ongoing training and development

Equal Opportunity Employer Statement
Flood Ford of East Greenwich is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We believe that diversity makes us stronger and strive to build a workplace where everyone feels respected and empowered.