Automotive Service Advisor

About Us

SUMMARY

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

What We Offer:

• Opportunity for internal promotion and career growth with company


• Competitive pay plan


• 401(k) retirement plan options


• Full benefits including voluntary short and long term disability, dental, health, vision, medical

Responsibilities:

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.


• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.


• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.


• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.


• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.


• Maintains automotive records by recording problems and corrective actions planned.


• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.


• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements:

• Previous experience as an automotive Service Advisor and a working knowledge of automobiles.


• Customer service skills.


• Sales experience.


• Proficiency with computers and technology.


• Ability to communicate complex technical concepts to customers.

Advanced skills: While most employer did not require the following skills, multiple job listings included them as preferred skills. Add these to your Automotive Service Advisor toolbox and broaden your career options.

• Prior automobile sales experience


• Prior automobile technician experience


• A certification through the National Institute for Automotive Service Excellence


• Retail experience.