Automotive Service Advisor

Automotive Service Advisor

The
average Service Advisor checks customers in and out. The
best Service Advisors build lifelong relationships.

If
you're passionate about delivering an exceptional customer experience, enjoy
helping people, and thrive in a fast-paced environment where every day is
different, we want to meet you.

We're
looking for professionals who believe customer service isn't just part of the
job—it's the reason for the job.

This
isn't just another advisor position.

It's
an opportunity to build a career with a dealership that invests in its people,
rewards performance, and believes great employees deserve great opportunities.

• You
  genuinely enjoy helping people.
  
• You
  communicate with confidence and professionalism.
  
• You
  thrive under pressure and stay organized.
  
• You
  don't wait to be told what to do—you take initiative.
  
• You
  understand that honesty builds trust and trust builds lifelong customers.
  
• You
  see every interaction as an opportunity to exceed expectations.
  
• You
  believe details matter because customer experience matters.
  

• Welcome
  every customer with professionalism and enthusiasm.
  
• Listen
  first. Recommend second.
  
• Clearly
  explain vehicle maintenance and repair recommendations.
  
• Keep
  customers informed through proactive communication.
  
• Coordinate
  repairs with technicians and the parts department.
  
• Deliver
  vehicles on time while creating an outstanding ownership experience.
  
• Build
  long-term customer relationships that keep people coming back.
  

• High Customer Satisfaction Scores
  
• Strong Customer Retention
  
• Exceptional Communication
  
• Outstanding Organization
  
• Consistent Maintenance Recommendation
  Acceptance
  
• Repeat Customers Who Ask for You by Name
  

• People
  who love solving problems.
  
• People
  who care about customers.
  
• People
  who enjoy learning.
  
• People
  who embrace accountability.
  
• People
  who take pride in doing things the right way.
  
• If
  you're motivated by growth, teamwork, and making a difference every day, you'll
  feel right at home.
  

If
you're ready to build a career—not just take another job—we'd love to have a
confidential conversation.

Apply
today and discover what your future could look like with us.

Requirements

The
ideal candidate will:

• Have
  a minimum of 2 years service advisor dealership experience
  
• Have
  familiarity with the Ford / Lincoln franchises
  
• Have
  ability in many aspects of fixed operations including warranty, customer pay
  and internal RO and work control, dispatch, technician interaction, business
  growth, customer relations etc.
  
• Work
  with BDC personnel and technicians.
  
• Work
  closely with all dealership personnel to ensure inventory health, customer
  experience and dealership CSI remains high.
  
• Possess
  the ability to work with staff to ensure that all operational guidelines are
  adhered to.
  
• Be
  familiar with AutoMate DMS (Beneficial, but not required) as well as basic
  knowledge of Microsoft Office applications.
  
• Have
  excellent problem-solving skills in customer facing situations.
  

Benefits

What
We Offer

• Competitive
  salary plus performance incentives
  
• Medical,
  dental, and vision benefits
  
• Paid
  vacation and holidays
  
• Paid
  training and career development
  
• Industry-leading
  technology and support
  
• A
  collaborative, high-performing team
  
• Clear
  opportunities for advancement