Automotive Service Advisor

As a proud, family-owned dealership serving the DMV community for over 70 years, we are looking for a driven, customer-focused Service Advisor to join our high-volume service team. In this role, you will serve as the crucial link between our valued customers and our expert technicians, delivering a seamless, transparent, and high-quality dealership experience built on a legacy of trust.

If you thrive in a fast-paced environment, have strong communication skills, and want to advance your career at a premier local dealership, we want to hear from you.

Key Responsibilities:

• Greet customers and assess their vehicle service needs.


• Explain recommended repairs and maintenance services clearly and concisely.


• Prepare accurate service estimates that include both labor and parts costs.


• Communicate with technicians to relay customer concerns and confirm diagnoses.


• Keep customers updated on their vehicle status and notify them of any additional issues.


• Maintain detailed records of service history and customer interactions.


• Ensure customer satisfaction by resolving any service-related concerns.


• Promote and upsell additional services to improve vehicle performance and longevity.


• Schedule service appointments and manage work orders efficiently.

Requirements:

• Previous experience as a Service Advisor or in a customer service role (automotive industry preferred).


• Must be 18 or older and authorized to work in the United States.


• Valid Driver’s license and clean driving record.


• Strong knowledge of automotive repair and maintenance services.


• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and handle multiple tasks.


• Proficiency with computer systems and service management software.


• Strong problem-solving skills and attention to detail.

Benefits:

• Competitive salary


• Sundays off


• Paid time off


• Paid, on-the-job training


• Medical, Dental, Vision, Short-term and Long-term Disability, and Life Insurance


• 401(K) with company match


• Full-Time Position


• Employee discount

Ability to Commute:

• Fairfax, VA 22030 (Required)

Work Location: In person

EEOC statement:

Jim McKay Chevrolet Inc. is an equal-opportunity employer and prohibits discrimination and harassment. We are committed to creating a diverse work environment and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.